Last updated: June 2020
This policy describes the terms and conditions applicable to any returns ("Returns Policy").
We pride ourselves on selling great quality products but if for any reason you are not completely satisfied with your purchase you may return the product within 14 days of your order being delivered for a full refund of the purchase price so long as items are returned unused, unworn, unwashed and in their original condition & packaging with tags attached. We do not offer refunds on gift cards, hygiene & skincare products or any food products, regardless of whether they have been opened or not.
Please contact the team at firstname.lastname@example.org for returns instructions or if you have any questions. Refunds will be issued based on the original form of payment. All returns should be sent to:
You will need to return products at your own expense. However, if the product is faulty, we will refund or credit postage. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the details of any refund and/or credit.
This Returns Policy applies in addition to our Terms and Conditions and any other applicable terms and conditions that may apply to your relationship and/or engagement with us. Capitalised terms used and not defined in this Returns Policy will have the same meaning as defined in our Terms and Conditions.
We may amend this Returns Policy from time to time by posting the revised version on the Site. If we do amend the Returns Policy, the version of the policy that was published on the Site at the time of purchase, will be the applicable version of the policy.